Effective Date: April 1, 2025
Last Updated: April 1, 2025
FreightBing – World No. 1 Freight Forwarding Hosting Services
This Service Level Agreement (SLA) outlines the performance, availability, and support standards for FreightBing’s website design and hosting services. It applies to all customers using our freight forwarding, shipping, and logistics industry website hosting solutions.
By using FreightBing’s hosting services, you agree to the terms of this SLA.
1. Service Uptime Guarantee
FreightBing guarantees 99.9% uptime for all website hosting services to ensure maximum availability for freight forwarding, shipping, and logistics businesses.
Guaranteed Uptime:
✔ Web Hosting Availability – Servers will be operational 99.9% of the time per calendar month.
✔ Network Connectivity – FreightBing’s infrastructure ensures seamless website access 24/7.
✔ Domain & Email Services – Continuous availability for domain name resolution and email hosting.
Scheduled maintenance and force majeure events are excluded from this guarantee.
2. Downtime & Compensation Policy
If FreightBing fails to meet the 99.9% uptime guarantee, customers may receive service credits as follows:
| Uptime Level | Compensation (Service Credit) |
| 99.9% and above | No compensation |
| 99.8% – 99.5% | 5% credit of monthly hosting fee |
| 99.4% – 99.0% | 10% credit of monthly hosting fee |
| Below 99.0% | 20% credit of monthly hosting fee |
Claim Process:
✔ Customers must submit a downtime claim within 7 days of the incident.
✔ FreightBing will verify the claim using server logs and respond within 5 business days.
✔ Scheduled maintenance, customer misconfigurations, and cyberattacks are not eligible for compensation.
3. Server Maintenance & Updates
FreightBing conducts scheduled maintenance to ensure optimal performance and security. Maintenance activities include:
🛠 Hardware & Software Upgrades – Regular enhancements for better speed and reliability.
🛠 Security Patches – Frequent updates to prevent cyber threats.
🛠 Performance Optimization – System tuning to maintain smooth website operations.
Notifications:
✔ Major maintenance requiring downtime will be announced at least 48 hours in advance.
✔ Minor maintenance updates may occur without prior notice.
4. Technical Support & Response Time
FreightBing provides 24/7 technical support to ensure fast resolution of hosting-related issues.
Support Levels & Response Time:
| Severity Level | Issue Type | Initial Response Time | Resolution Time |
| Critical (P1) | Server down, website not loading, major outages | 15 minutes | 1-4 hours |
| High (P2) | Website slow, email issues, DNS problems | 30 minutes | 4-8 hours |
| Medium (P3) | Minor website errors, FTP access issues | 1 hour | 12-24 hours |
| Low (P4) | General inquiries, configuration assistance | 2 hours | 24-48 hours |
Support Channels:
✔ Email Support: support@freightbing.com
✔ Live Chat: Available 24/7 on our website
✔ Phone Support: Available during business hours
Critical issues receive priority support and immediate escalation.
5. Backup & Disaster Recovery
FreightBing ensures regular backups to prevent data loss for freight and logistics websites.
Backup Frequency:
✔ Daily Backups – Stored for the last 7 days.
✔ Weekly Backups – Retained for 30 days.
Restore Requests:
✔ Customers can request a free backup restoration once per month.
✔ Additional restores may be subject to a small service fee.
FreightBing is not responsible for data loss caused by customer-side misconfigurations or external cyber threats.
6. Security & Compliance
FreightBing follows industry-leading security standards to protect hosting accounts and customer data.
Security Measures:
✔ SSL Certificates – Free SSL for all hosted websites.
✔ DDoS Protection – Automated mitigation of cyber threats.
✔ Firewall & Malware Scans – 24/7 monitoring to prevent attacks.
Customer Responsibilities:
✔ Use strong passwords for cPanel and FTP access.
✔ Enable two-factor authentication (2FA) where applicable.
✔ Keep website software updated to prevent vulnerabilities.
In case of a data breach, we notify affected users and relevant authorities within 72 hours.
7. Service Exclusions & Limitations
This SLA does not cover service failures due to:
Customer Misconfigurations – Incorrect DNS settings, website coding errors, or script issues.
Cyberattacks Beyond Our Control – Large-scale attacks affecting global networks.
Third-Party Provider Failures – Issues with GoDaddy domain services or external software.
Force Majeure Events – Natural disasters, government actions, or global outages.
Customers are responsible for securing their own accounts and maintaining proper configurations.
8. Termination & SLA Modifications
FreightBing reserves the right to:
✔ Modify the SLA terms as necessary for service improvements.
✔ Suspend or terminate accounts violating our Usage Policy.
✔ Refuse compensation for false downtime claims.
Customers will be notified of any SLA updates via email or website announcements.
9. Governing Law & Dispute Resolution
This SLA is governed by international web hosting laws and best practices.
Dispute Resolution Process:
✔ FreightBing will work to resolve disputes amicably through support.
✔ If unresolved, arbitration will be conducted in FreightBing’s operating jurisdiction.
Customers agree that FreightBing’s total liability shall not exceed the amount paid for services in the last 6 months.
10. Contact & SLA Claims
For SLA-related inquiries or downtime compensation claims, please contact:
📧 Email: sla@freightbing.com
🌐 Website: www.freightbing.com
📞 Support Hotline: +65 8914 5129
11. Disclaimer
FreightBing – World No. 1 Freight Forwarding Hosting Services
All communications, emails, and documents from FreightBing are confidential and may contain legally privileged information. If you are not the intended recipient, delete the message immediately and do not share, copy, or distribute its contents.
All transactions and services provided by FreightBing are subject to our Business Terms and Conditions:
🌐 Terms of Service