Effective Date: April 1, 2025
Last Updated: April 1, 2025
FreightBing – World No. 1 Freight Forwarding Hosting Services
At FreightBing, we prioritize customer satisfaction and provide high-performance website design and hosting solutions for freight forwarding, shipping, and logistics businesses. This Refund & Cancellation Policy outlines the terms for canceling services and requesting refunds.
By using FreightBing’s services, you agree to this policy. If you do not agree, please refrain from using our hosting and website design services.
1. 30-Day Money-Back Guarantee
FreightBing offers a 30-day money-back guarantee for new customers using our shared hosting, VPS hosting, and website design services.
Eligibility for Refund:
✔ Applies to new customers who cancel within 30 days of purchase.
✔ Covers hosting fees only (excludes domain registrations and third-party services).
✔ Refunds are issued to the original payment method used for the purchase.
Non-Refundable Services:
Domain registrations, renewals, and transfers (Managed by GoDaddy’s standard policies).
SSL Certificates, third-party software, and additional services.
Custom website design and development fees (as they require extensive resources).
After 30 days, no refunds will be provided for hosting services.
2. Cancellation Policy
Customers can cancel their freight-forwarding website hosting services at any time.
How to Cancel:
Log in to your FreightBing Account.
Navigate to the Billing & Services section.
Select Cancel Service and submit your request.
Cancellation via Email: Customers may also request cancellation by emailing billing@freightbing.com with their account details and reason for cancellation.
Important Notes:
✔ Cancellations made within the 30-day period are eligible for refunds.
✔ Cancellations after 30 days are not eligible for a refund.
✔ If you cancel an annual plan early, no prorated refunds will be provided.
3. Refund Eligibility & Process
FreightBing provides refunds under specific conditions to ensure fairness for both customers and our hosting infrastructure.
Refunds Are Available For:
✔ New hosting customers canceling within 30 days.
✔ Billing errors or overcharges caused by FreightBing.
Refunds Are NOT Available For:
Domain registrations, renewals, or transfers.
Hosting accounts suspended due to policy violations (spam, abuse, hacking).
Web design services once development has started.
Setup fees, migration services, and consulting fees.
VPS or dedicated server plans (as they require reserved resources).
Refund Processing Time:
✔ Refund requests are processed within 7-14 business days.
✔ Payments made via credit card, PayPal, or bank transfer will be refunded to the original payment method.
4. Late Payments & Account Suspension
FreightBing requires all payments to be made on time to maintain website hosting for freight forwarding, shipping, and logistics companies.
Payment Terms:
✔ Payments are due on the billing date (monthly or annually).
✔ Accounts overdue by 7 days may be suspended temporarily.
✔ Accounts overdue by 30 days may be permanently deleted.
Payment Declined?
✔ A $10 late fee will be charged for overdue accounts.
✔ Reconnection fees of $50 apply to re-enable suspended hosting services.
5. No Refund Policy for Domain Registrations
All domain-related transactions (registration, renewal, and transfer) are non-refundable.
FreightBing follows GoDaddy’s domain registration policies, which state:
✔ Once a domain is registered, it cannot be refunded.
✔ Domain renewals must be paid in full before the expiration date.
✔ Expired domains may enter a redemption period with additional recovery costs.
For full domain policies, refer to GoDaddy’s Domain Terms.
6. Termination by FreightBing
FreightBing reserves the right to terminate hosting services if a customer:
Violates the Terms of Service or Acceptable Use Policy (e.g., spam, malware, illegal content).
Engages in fraudulent or unauthorized activities using our hosting platform.
Fails to make payment within 30 days of the due date.
Refunds will NOT be issued for accounts terminated due to violations.
7. Chargeback & Dispute Policy
To protect against fraud, FreightBing strictly prohibits unauthorized chargebacks.
If a customer disputes a charge without first contacting support:
✔ The account will be immediately suspended.
✔ A $100 dispute resolution fee may be applied.
✔ FreightBing reserves the right to report fraudulent disputes to authorities.
How to Resolve Billing Disputes:
✔ Email billing@freightbing.com for clarifications before filing a dispute.
✔ Our team will investigate and resolve genuine billing errors.
8. Migration & Transfer Refund Policy
FreightBing offers free website migration for freight forwarding businesses switching to our hosting. However:
We provide full migration support for eligible customers.
Migration fees (if applicable) are non-refundable once the process starts.
If a migration is unsuccessful due to customer-side issues, FreightBing is not responsible for refunds.
9. Special Promotions & Non-Refundable Discounts
FreightBing may offer special discounts, promotional pricing, or bundled services for:
✔ Freight forwarding companies launching new websites.
✔ Logistics firms needing long-term hosting plans.
✔ Shipping businesses requiring high-performance hosting.
Promotional plans and one-time discounts are non-refundable after purchase.
10. Contact & Refund Requests
For refund requests, billing inquiries, or cancellation support, contact:
📧 Email: billing@freightbing.com
🌐 Website: www.freightbing.com
📞 Support: +65 8914 5129
All refund requests must include the account details, payment information, and reason for the refund request.
11. Amendments & Policy Updates
FreightBing reserves the right to modify this Refund & Cancellation Policy at any time to reflect:
✔ New hosting standards and service regulations.
✔ Updates in industry refund policies.
✔ Customer feedback for improved transparency.
Changes will be announced via email and updated on our website.
12. Disclaimer
FreightBing – World No. 1 Freight Forwarding Hosting Services
All communications and documents from FreightBing are confidential. By using our services, you agree to the terms outlined in this policy.
All transactions and services provided by FreightBing are subject to our Business Terms and Conditions:
🌐 Terms of Service