Effective Date: April 1, 2025
Last Updated: April 1, 2025
FreightBing – World No. 1 Freight Forwarding Hosting Services
At FreightBing, we are committed to protecting the personal data of our customers and ensuring full compliance with the General Data Protection Regulation (GDPR). This policy explains how we collect, process, store, and protect personal data for individuals using our freight forwarding, shipping, and logistics website hosting and design services.
By using FreightBing’s services, you acknowledge and agree to this GDPR Compliance Policy.
1. Scope of GDPR Compliance
This policy applies to:
✔ All customers, website visitors, and users of FreightBing’s services.
✔ Personal data collected via web hosting, email services, and customer accounts.
✔ Any business based in the European Economic Area (EEA) or handling EEA-based data.
FreightBing ensures GDPR compliance for all freight and logistics businesses using our hosting services.
2. What Data We Collect
To provide high-performance hosting services, FreightBing may collect the following types of personal data:
✅ Contact Information – Name, email address, phone number, company name.
✅ Account Details – Username, password (encrypted), hosting preferences.
✅ Billing Information – Payment details (securely processed by third-party providers).
✅ Technical Data – IP address, browser type, operating system, and device details.
✅ Website Analytics – Traffic data, page views, and browsing behavior for optimization.
FreightBing does not collect sensitive personal data, such as race, religion, or biometric details.
✔ FreightBing will verify the claim using server logs and respond within 5 business days.
✔ Scheduled maintenance, customer misconfigurations, and cyberattacks are not eligible for compensation.
3. How We Use Your Data
FreightBing processes personal data for the following freight forwarding hosting services:
Account Management – Creating and managing your website hosting account.
Billing & Transactions – Processing payments, invoices, and refunds.
Technical Support – Providing customer assistance and resolving hosting-related issues.
Service Improvements – Enhancing website speed, uptime, and security.
Legal Compliance – Meeting regulatory requirements and preventing fraud.
We do not sell, rent, or trade your personal data with third parties.
4. Data Storage & Retention Policy
FreightBing stores personal data in secure data centers that comply with GDPR and international security standards.
Data Retention Periods:
✔ Account data: Stored as long as the hosting service is active.
✔ Billing records: Retained for 7 years as required by financial regulations.
✔ Support tickets & emails: Kept for 12 months for service reference.
✔ Website logs: Retained for 30 days for security monitoring.
Upon account cancellation, we permanently delete your personal data unless legally required to retain it.ion.
5. Your GDPR Rights
As per GDPR Articles 12-23, FreightBing customers have the right to:
🔹 Access Your Data – Request a copy of the personal data we store.
🔹 Correct Your Data – Update inaccurate or incomplete information.
🔹 Erase Your Data (“Right to be Forgotten”) – Request deletion of personal information.
🔹 Restrict Processing – Limit how we use your data in certain cases.
🔹 Data Portability – Receive your data in a structured format for transfer.
🔹 Object to Processing – Opt-out of marketing communications.
To exercise your rights, contact: gdpr@freightbing.com
We respond to all GDPR requests within 30 days.
6. Data Security Measures
FreightBing uses advanced security protocols to protect customer data:
Encryption – SSL encryption for all data transmissions.
Firewall & DDoS Protection – Prevents cyberattacks and unauthorized access.
Regular Security Audits – Continuous monitoring of hosting infrastructure.
Access Control – Only authorized personnel can access customer data.
In case of a data breach, we notify affected users and relevant authorities within 72 hours.
7. Data Sharing & Third-Party Services
FreightBing does not sell or rent personal data. However, we may share data with trusted third-party providers for:
✅ Payment Processing – Secure transactions via GoDaddy, PayPal, or Stripe.
✅ Hosting Infrastructure – Data storage and cloud security via AWS EC2 or SiteGround.
✅ Technical Support Services – Handling customer queries efficiently.
All third-party providers comply with GDPR and have strict data protection agreements.
8. International Data Transfers
FreightBing serves customers worldwide, which may require data transfers outside the EEA.
All international transfers comply with GDPR safeguards, such as:
✔ Standard Contractual Clauses (SCCs) for data protection.
✔ Hosting in ISO-certified data centers for security compliance.
✔ Encryption and multi-factor authentication for sensitive data.
Customers can request further details on data transfers by contacting gdpr@freightbing.com.
9. Cookies & Online Tracking
FreightBing uses cookies to enhance website experience and improve performance.
Types of Cookies We Use:
✔ Essential Cookies – Required for website functionality.
✔ Performance Cookies – Tracks website speed and uptime.
✔ Analytics Cookies – Helps improve user experience.
✔ Marketing Cookies – Used for targeted promotions.
Users can manage cookie preferences via our Cookie Policy.
10. Marketing & Email Preferences
FreightBing may send industry updates, service notifications, and promotional offers related to freight forwarding and logistics hosting services.
Opt-Out Option:
✔ Customers can unsubscribe from marketing emails at any time.
✔ Service-related emails (e.g., billing notifications) cannot be opted out of.
11. GDPR Compliance for FreightBing Customers
If your freight business collects personal data, you must ensure:
✔ Privacy Policy Compliance – Inform users about data collection.
✔ Consent for Data Processing – Obtain user permission for marketing.
✔ Secure Hosting Practices – Use SSL certificates and security plugins.
FreightBing provides GDPR-ready hosting to help businesses meet data protection laws.
12. Changes to This GDPR Policy
FreightBing may update this GDPR Compliance Policy to reflect:
✔ New GDPR regulations or legal updates.
✔ Security improvements and policy enhancements.
✔ Customer feedback for improved transparency.
We will notify users of major policy updates via email or website announcements.
13. Reporting a Data Protection Issue
For privacy concerns or GDPR-related inquiries, contact:
📧 Email: gdpr@freightbing.com
🌐 Website: www.freightbing.com
📞 Support: +65 8914 5129
14. Governing Law & Dispute Resolution
This GDPR Compliance Policy is governed by EU data protection laws and international security standards.
Disputes will be resolved through arbitration before legal action.
FreightBing ensures GDPR compliance for all hosting customers handling EU data.
15. Disclaimer
FreightBing – World No. 1 Freight Forwarding Hosting Services
All communications and documents from FreightBing are confidential. By using our services, you agree to the terms outlined in this policy.
All transactions and services provided by FreightBing are subject to our Business Terms and Conditions:
🌐 Terms of Service